29th Annual Quest for Quality Awards: Ocean carrier’s lead the way on the water

Unlike their brethren on the highways, ocean carriers will not be reporting capacity restraint issues from their unique position on the high seas over the next 12 months.

By ·

image
As Executive Editor Patrick Burnson reported last month in our expansive State of Logistics Report (logisticsmgmt.com/sol2012), nearly 60 new vessels of at least 10,000 twenty-foot equivalent units (TEUs) are being staged for deployment.

In the meantime, LM has been reporting that the active global ocean cargo container fleet has grown by 2 percent so far in 2012, and analysts feel that it will expand more than 7 percent by the end of this year. With this news, ocean carrier analysts will now be looking closely to see if the buying spree of last year will pay off. “Most indicators reveal that overspending and rate cutting to win market share proved to be profoundly damaging strategies for all but a few ocean carriers,” reported Burnson.

Well, the 13 carriers listed below have certainly seen their way through the fog of their recession strategies in terms of service performance in the eyes of LM readers. In fact, we’re happy to report that the overall weighted average jumped up 2.7 points, signaling a slightly more satisfied shipper base.

Horizon Lines posted an impressive 50.02 overall weighted score, a category high this year and a whopping 6.73 jump from its overall score in 2011. Horizon got there by posting a top mark in Customer Service (10.57). On Horizon’s heels are Seaboard Marine (49.78) and Evergreen Line (49.13). Seaboard posted the best scores in On-time Performance (12.14) and Value (10.82) and makes it back to the winner’s podium after missing the cut in our 2011 survey.

Crowley Liner Services put up the top mark in Equipment & Operations this year (10.00), while Maersk Line posted the highest score in Information Technology (8.41). Along with Seaboard, LM readers welcomed MOL (47.15) and Hamburg-Sud (46.54) back to the podium this year after those carriers missed the cut in our 2011 survey.


2012 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL
      OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


home page

2012 Quest for Quality Ocean Carrier Winners

Air Cargo by Southwest Airlines-Same Day Cargo and FreightAPL provides customers around the world with container transportation services through a network combining high-quality intermodal operations with state-of-the-art information technology. More About APL


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
The Cloud Supply Chain Data Network
Understanding the Power of a Shared Online Network to Connect Global Partners and Achieve High Data Quality Levels
Download Today!
From the November 2016 Issue
The third time is the charm for this U.S. manufacturer on the hunt for a third-party logistics (3PL) provider that could successfully combine transportation services and technology capabilities under one roof.
Warehouse & DC Operations Survey: Ready to confront complexity
2016 Quest for Quality Awards Dinner
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Digital Evolution: Streamlining Logistics and Supply Chain Operations
In this FREE virtual conference we'll define the challenges facing operations and offer solutions designed to create dynamic, automated networks that offer seamless communication, improved collaborative third-party relationships, and the ability to respond to changes at a moment's notice.
Register Today!
EDITORS' PICKS
Making the TMS Decision: Ariens Finds Just the Right Fit
The third time is the charm for this U.S. manufacturer on the hunt for a third-party logistics (3PL)...
Motor Carrier Regulations Update: Caught in a Trap
The fed is hitting truckers with a barrage of costly regulations in an era of scant profits....

25th Annual Masters of Logistics
Indecision revolving around three complex supply chain elements—transportation, technology and...
2016 Quest for Quality: Winners Take the Spotlight
Which carriers, third-party logistics providers and U.S. ports have crossed the service-excellence...