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Quest for Quality Awards: NATIONAL LTL


August 25, 2010
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 National LTL
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
FedEx National LTL
11.01
8.83
4.81
5.78
4.10
34.52

Con-way Freight
10.99
8.53
4.48
5.87
3.96
33.84
AVERAGE
10.36
8.34
4.54
5.64
3.96
33.73
 
 Multiregional LTL
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
FedEx Freight
11.88
8.80
5.04
6.12
4.21
36.04
Old Dominion Freight Line
10.76
8.65
4.30
5.80
3.82
33.33
UPS Freight
10.51
8.55
4.68
5.63
3.92
33.29
R&L Carriers
10.57
9.08
4.14
5.51
3.75
33.04
AVERAGE
10.38
8.61
4.35
5.54
3.76
32.65
 
 Surface package carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
UPS
12.25
9.53
5.25
6.08
4.39
37.70
FedEx Ground
12.10
9.52
5.13
6.14
4.34
37.23
AVERAGE
11.67
9.37
4.78
5.68
4.15
35.65
 
Source: Logistics Management, Peerless Media Research Group
All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

 
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