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Quest for Quality Awards: RAIL


August 27, 2010
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 Rail/intermodal service providers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Triple Crown Services
10.61
9.89
3.20
5.30
5.74
34.74
BNSF Railway
10.35
8.44
3.48
5.46
5.58
33.32
Norfolk Southern
10.25
8.44
3.43
5.25
5.70
33.06
CSX Transportation
9.63
8.38
3.59
5.19
5.56
32.35
Union Pacific
9.81
8.15
3.54
5.14
5.52
32.17
AVERAGE
9.80
8.35
3.34
5.12
5.41
32.02
 
 Intermodal marketing companies
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
J.B. Hunt International
10.25
9.04
3.47
5.46
5.87
34.09
CSX International
10.00
9.29
3.59
5.52
5.43
33.82
C.H. Robinson
9.63
9.21
3.50
5.73
5.43
33.49
Hub Group
9.70
9.15
3.60
5.35
5.68
33.48
Exel
9.86
8.55
3.14
5.71
5.36
32.63
Alliance Shippers
9.68
8.57
3.26
5.69
5.33
32.53
Landstar Logistics
9.68
8.70
3.37
5.44
5.30
32.49
AVERAGE
9.54
8.75
3.35
5.39
5.41
32.45
 
Source: Logistics Management, Peerless Media Research Group
All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

 
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