Quest for Quality Awards: RAIL
August 27, 2010
| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
 |
|||||
| Rail/intermodal service providers | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| Triple Crown Services | 10.61 |
9.89 |
3.20 |
5.30 |
5.74 |
34.74 |
| BNSF Railway | 10.35 |
8.44 |
3.48 |
5.46 |
5.58 |
33.32 |
| Norfolk Southern | 10.25 |
8.44 |
3.43 |
5.25 |
5.70 |
33.06 |
| CSX Transportation | 9.63 |
8.38 |
3.59 |
5.19 |
5.56 |
32.35 |
| Union Pacific | 9.81 |
8.15 |
3.54 |
5.14 |
5.52 |
32.17 |
| AVERAGE | 9.80 |
8.35 |
3.34 |
5.12 |
5.41 |
32.02 |
| Intermodal marketing companies | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| J.B. Hunt International | 10.25 |
9.04 |
3.47 |
5.46 |
5.87 |
34.09 |
| CSX International | 10.00 |
9.29 |
3.59 |
5.52 |
5.43 |
33.82 |
| C.H. Robinson | 9.63 |
9.21 |
3.50 |
5.73 |
5.43 |
33.49 |
| Hub Group | 9.70 |
9.15 |
3.60 |
5.35 |
5.68 |
33.48 |
| Exel | 9.86 |
8.55 |
3.14 |
5.71 |
5.36 |
32.63 |
| Alliance Shippers | 9.68 |
8.57 |
3.26 |
5.69 |
5.33 |
32.53 |
| Landstar Logistics | 9.68 |
8.70 |
3.37 |
5.44 |
5.30 |
32.49 |
| AVERAGE | 9.54 |
8.75 |
3.35 |
5.39 |
5.41 |
32.45 |
| Source: Logistics Management, Peerless Media Research Group All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important). |
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| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
|
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