Subscribe to our free, weekly email newsletter!


| More

27th Annual Quest for Quality Awards

Which carriers and third-party providers soared above the crowd in terms of service performance over the past year? Our readers have cast their votes, and now it’s time to reveal the winners of the coveted Quest for Quality Awards.
image

All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).  To find the attributed weights for this category, see the introduction to the Quest for Quality report.

By Staff
August 13, 2010

The editorial staff of Logistics Management (LM) is thrilled to offer the shipping community the results of the 27th Annual Quest for Quality Awards. This year, 108 providers of transportation and logistics services have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria.

For more than a quarter century now, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

To determine the best of the best, LM readers rate carriers and third-party logistics (3PL) companies strictly on the basis of service quality.

And considering the environment in which carriers and 3PLs found themselves operating over the past year, the staff agrees that walking away with a Quest for Quality Award in 2010 just may be one of the greatest accomplishments a transportation and logistics provider has ever achieved.

The Great Freight Recession—which began in December of 2007 and continued into late 2009—had a negative impact on every single segment of the global logistics system as shipment volumes plummeted. And while many carriers struggled to keep their heads above water, the savviest shippers continued to put more pressure on the carrier and 3PL community, demanding closer partnerships and deeper service commitments as they restructured distribution networks to maximize efficiency and minimize miles.

Winners Categories
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

House T&I Committee removes truck weight provision from American Energy and Infrastructure Act
Shortly after the House Transportation & Infrastructure Committee rolled out its five-year, $260 billion federal transportation authorization, entitled the American Energy and Infrastructure Act, a key component of it centered around trucking productivity was stripped from the bill’s language during a markup session by the committee.

Non-manufacturing activity is off to a good start in 2012, according to ISM data
The January NMI—at 56.8—is up 3.8 percent over December’s and is at its highest level since reaching 56.3 in March 2011.

Con-way reports strong fourth quarter and full-year earnings
Revenue—at $1.32 billion—was up 8.7 percent over last year’s $1.21 billion.

Intelligrated breaks ground on headquarters expansion
The company is building a 108,000 square-foot building, which company officials said will be dedicated to its engineering, customer service, and R&D staffing, and testing facilities.

PwC says transportation and logistics deals slipped in Q4, but 2012 should be a good year
Fourth quarter transportation and logistics merger & acquisition activity was not as strong as it was in the third quarter, but the end results were mostly impressive, according to PricewaterhouseCoopers.

Comments

Post a comment
Commenting is not available in this weblog entry.