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Quest for Quality Awards: REGIONAL LTL


August 25, 2010
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 Northeast/Med-Atlantic regional LTL
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
A. Duie Pyle
12.20
8.85
4.64
6.35
4.15
36.18
Pitt Ohio
12.03
9.36
4.52
6.08
4.11
36.09
Ward Transport Logistics
11.56
9.10
4.37
6.03
3.96
35.01
AVERAGE
11.47
8.84
4.34
5.97
3.95
34.57
 
 South/South Central regional LTL
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Southeastern Freight Lines
12.16
9.80
4.52
6.18
4.16
36.82
Averitt Express
11.61
8.91
4.51
5.88
4.15
35.06
AVERAGE
11.39
9.16
4.30
5.87
3.96
34.69
 
 Midwest/North Central regional LTL
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Dayton Freight LInes
11.10
9.62
4.11
6.11
3.88
34.82
USF Holland
11.09
9.10
4.35
5.85
3.88
34.27
AVERAGE
10.74
9.31
4.11
5.77
3.81
33.75
 
 Western regional LTL carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score

Lynden Transport
11.75
8.73
4.80
6.38
4.02
35.68
Oak Harbor Freight Lines
11.85
9.28
3.96
6.16
4.00
35.24
AVERAGE
10.94
8.76
4.08
5.76
3.81
33.34
 
Source: Logistics Management, Peerless Media Research Group
All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

 
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